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IPT Name & Design focuses on achieving customer satisfaction. Although we do not accept returns, especially for Sterling Silver products, we do compensate for our merchandises that customers are not 100% happy with or has possible manufacturing defects.
For Sterling Silver , we only accept returns if the problem at hand is from our side. Whether it has a manufacturing defect, wrong spelling, or wrong finish.
For gold (14kt./10kt.), it has the same return policy as Sterling Silver but, if a customer makes a mistake, we do provide gold credit based on the gold market price of that day.
The best option is to give us a call at our office so we can discuss the matter further at hand.