IPT Name & Design focuses on achieving customer satisfaction. Although we do not accept returns, especially for Sterling Silver products, we do compensate for our merchandises that customers are not 100% happy with or has possible manufacturing defects. 

 

 

For Sterling Silver , we only accept returns if the problem at hand is from our side. Whether it has a manufacturing defect, wrong spelling, or wrong finish. 

 

 

For gold (14kt./10kt.), it has the same return policy as Sterling Silver but, if a customer makes a mistake, we do provide gold credit based on the gold market price of that day.

 

 

The best option is to give us a call at our office so we can discuss the matter further at hand.