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Have any questions or concerns ? We’re always ready to help!

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IPT Name & Design focuses on achieving customer satisfaction.

Although we do not accept returns, especially for Sterling Silver products, we do compensate for our merchandises that customers

are not 100% happy with or has possible manufacturing defects. 

For Sterling Silver , we only accept returns if the problem at hand is

from our side. Whether it has a manufacturing defect, wrong spelling,

or wrong finish. 


For gold (14kt./10kt.), it has the same return policy as Sterling Silver but, if a customer makes a mistake, we do provide gold credit based on the gold market price of that day.

The best option is to give us a call at our office so we can discuss the matter further at hand.




All customers have the choice to cancel their order within 24hours.
When canelling past the time limit we have provided, we will have to charge a cancellation fee.

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